• Australia-Wide Delivery – We’ve got you covered, wherever you are.

• Free Standard Shipping – On all orders over $99.

• Flat Rate Shipping – For orders under $99:
  Standard: $9.95 (2–8 business days from dispatch)
  Express: $14.95 (1–4 business days from dispatch)

Shipping Terms & Conditions

• Currency: All prices are listed in Australian Dollars (AUD).
• Availability: Free Shipping is available within Australia only for orders over $99. International shipping is charged at checkout.
• Free shipping: applies to single orders over $99 only in Australia only. To qualify, all items must be included in the same order.
  
  

Processing & Delivery Times

• We aim to get your scrubs out fast. Please allow 1–3 business days for processing before dispatch.
• Most orders will be dispatched within 24 hours.
• Orders placed on weekends or VIC public holidays will be processed the next business day.
• During peak periods (e.g. Christmas, Black Friday, Boxing Day, Afterpay Day), processing may take an additional 1–2 business days.
• Delivery timeframes provided are guidelines only and depend on Australia Post. Please allow extra time for remote/regional areas or unforeseen delays such as weather events.
• For estimated delivery times, visit the Australia Post website.

Address Accuracy

• Please ensure your delivery address is correct when placing an order.
• We cannot be held liable for incorrect addresses.
• If an order is returned due to an incorrect address or being unclaimed at the post office:
• You will receive a refund for the products only (shipping costs are non-refundable)
• You may request re-delivery at the standard shipping rate.
  
• For orders that qualified for free shipping, the standard shipping rate will be deducted from any refund.

Lost or Stolen Packages

• Nuro Scrubs is not responsible for lost or stolen parcels.
• If your parcel is delayed, track it via the Australia Post website.
  
• If your parcel is missing after delivery and you did not select Signature on Delivery, you must lodge a missing parcel enquiry directly with Australia Post.
• If you believe your parcel has been stolen, we recommend lodging a report with your local police station.

Tracking Your Order

Once your order has been shipped, you’ll receive an email confirmation with a tracking number so you can follow your parcel as it makes its way to you. You can click here and track your order directly through Australia Post.

Delivery Process

• If you’re not home at the time of delivery, the driver will leave your parcel in a secure location if one is available.
• If no safe place is found, your parcel will be taken to your local Australia Post office for collection.
• You’ll be notified via the AusPost app, email, or SMS (if your parcel is linked to your MyPost account).
• If your parcel isn’t matched to your account, Australia Post will leave a card with collection details.